Frequently Asked Questions
QUESTIONS REGARDING COLUMBUS TELEPHONE CO. FIBER VISION TELEPHONE SERVICE
- How do I retrieve new voice mail messages?
Once your telephone service is converted to fiber if you subscribe to voice mail you must dial a new phone number 429-4950 to retrieve any new messages.
- Why is it important to keep the APC plugged in?
Please make sure you APC (battery back up unit) remains plugged in at all times. Your service will be disrupted if there is no power to this unit. 2 hours of talk time on a corded telephone will be provided during a power outage. The APC will, however, not power your CATV or Internet during outages.
- What is the "do not call" registry and how do I get on it?
Federal Residential Customer Do-Not-Call Notification
To address consumer concerns about unwelcome telemarketing calls, the Federal Communications Commission (FCC) and Federal Trade Commission (FTC) have established a national Do-Not-Call Registry. The registry applies to all telemarketers (with the exception of certain non-profit and political organizations) and covers both interstate and intrastate telemarketing calls. Commercial telemarketers are not allowed to call you if your number is listed on the registry.
You can register your phone number for free, and it will remain on the national Do-Not-Call Registry for five years. You may re-enter your number onto the list when the five years have passed, and you may remove your name from the list at any time. The Do-Not-Call Registry will not prevent all unwanted calls. It does not cover the following:
Consumers may register their residential telephone number, including wireless numbers, on the national Do-Not-Call Registry at no cost by telephone or on the Internet. To register by telephone, consumers may call 1-888-382-1222. For TTY call 1-866-290-4236. You must call from the phone number you wish to register. You may also register by Internet at www.donotcall.gov. Inclusion of your telephone number on the national Do-Not-Call Registry will be effective thirty-one days following your registration.
- calls from organizations with which you have established a business relationship;
- calls for which you have given prior written consent;
- calls which are not commercial or do not include unsolicited advertisements;
- calls by or on behalf of tax-exempt non-profit organizations.
- Can I pay by credit card?
Yes. We accept VISA, MASTERCARD, DISCOVER, and AMERICAN EXPRESS CARDS (DEBIT or CREDIT). Customers may pay by these methods in the office, by phone, or online.
Just a reminder, if your account is on Automatic Bank Draft or Credit Card payment and any information on your checking or credit card account has changed, such as bank account number, credit card expiration date or cancellation of account, please notify our office as soon as possible so your bill can be processed correctly.
