Frequently Asked Questions
QUESTIONS REGARDING COLUMBUS TELEPHONE CO. FIBER VISION TELEPHONE SERVICE
- How do I retrieve new voice mail messages?
Once your telephone service is converted to fiber if you subscribe to voice mail you must dial a new phone number 429-4950 to retrieve any new messages.
- Why is it important to keep the APC plugged in?
Please make sure you APC (battery back up unit) remains plugged in at all times. Your service will be disrupted if there is no power to this unit. 2 hours of talk time on a corded telephone will be provided during a power outage. The APC will, however, not power your CATV or Internet during outages.
- Can I pay by credit card?
Yes. We accept VISA, MASTERCARD, DISCOVER, and AMERICAN EXPRESS CARDS (DEBIT or CREDIT). Customers may pay by these methods in the office, by phone, or online.
Just a reminder, if your account is on Automatic Bank Draft or Credit Card payment and any information on your checking or credit card account has changed, such as bank account number, credit card expiration date or cancellation of account, please notify our office as soon as possible so your bill can be processed correctly.
